DOCUMENT:Q133353 20-APR-2000 [msnetwork] TITLE :FAQs about E-mail on The Microsoft Network PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.5,2.6,5.0,5.1 OPER/SYS: KEYWORDS:kbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 2.5, 2.6, 5.0, 5.1 ------------------------------------------------------------------------------- SUMMARY ======= This article lists frequently asked question about e-mail on The Microsoft Network. MORE INFORMATION ================ STEPS TYPE='ORDERED'> - Q. How does someone on the Internet address e-mail to me at my account on The Microsoft Network? A. Your address is: @email.msn.com where is your member ID. For example, if your member ID was johndoe, your address would be: johndoe@email.msn.com NOTE: The address is not case sensitive. - Q. How do I address e-mail? A. You have three options: - Enter an Internet address name listed in your personal address book in the To, Cc, or Bcc boxes. - Type the Internet address directly in the To, Cc, or Bcc boxes using the format: alias@service.com This address is processed as an SMTP (Simple Mail Transport Protocol) address, which The Microsoft Network supports for Internet mail. - Enter an Internet address in either the To, Cc, or Bc boxes in either of the following formats: [INTERNET: alias@service.com] The Microsoft Network supports the POP3 format. The MSNINET format is guaranteed to be sent over The Microsoft Network because this type is unique to The Microsoft Network. - Q. If I have a problem sending e-mail from The Microsoft Network to other addresses, where can I get help? A. Go to http://memberservices.msn.com/us. From there you can find Frequently Asked Questions, and contact information: e-mail, chat, and phone. - Q. Can I send attachments with outbound e-mail messages? A. Yes. When you send mail from The Microsoft Network over the Internet, attachments included in the message are converted automatically to a UUENCODED format for transmission. When you receive mail from the Internet with UUENCODED attachments, the attachments are automatically converted to a standard Microsoft Network attachment. - Q. Is there a limit on the size of The Microsoft Network e-mail messages (including attachments)? A. E-mail messages cannot be larger than 3 MB (including attachments). If a message is larger, it is sent back to your Inbox with an explanation. Note that this measurement is based on the compressed size of the message as it is handled by The Microsoft Network. It is therefore possible to send a message with a large size as reported by Outlook Express's Outbox folder, because the message is not yet compressed. The parts compressed are the attachments, objects, and messages inserted using the Message command on the Insert menu. The text body is not compressed. Internet messages received by The Microsoft Network are also limited to 3 MB. (Internet mail is not compressed because attachments are text encoded using UUENCODE.) If a message received from the Internet exceeds 3 MB, The Microsoft Network sends the appropriate error code to the sending service. It is that service's responsibility to inform the sender that the message was not sent. - Q. Is there a quick way to add a person who sent me e-mail to my personal address book? A. Use the right mouse button to click the name in the From field, and then click Add To Personal Address Book on the menu that appears. - Q. How can different members of my family get different addresses for e-mail? A. All members of your family will need separate accounts to send and receive mail in their own names. To keep the incoming mail separate (with more than one user on a computer), you need to set up a separate mail profile for each user. Your family members can also sign up for free e-mail accounts using the Web-based Hotmail e-mail service. For more information about how to use Hotmail with MSN, see the following article in the Microsoft Knowledge Base: Q185416 Frequently Asked Questions About Hotmail - Q. If I have more than one profile, can I make Outlook Express prompt me for the profile I want to use? A. YOu can have multiple identities in Outlok Ecpress. It is possible to have a default identity and then switch identities during a session. It is also possible to have Outlook Express prompt you for an identity when it opens. To do this: 1. Click File, select Identities, and then click Manage Identities. 2. Make certain that the check box by Use this identity when starting a program is clear, and click Close. 3. When you exit Outlook Express, be sure to Log Off. Click File and then click Exit and Log Off Identity. 4. If the Outlook Express page is in the right window, you can also click Identities in the top right corner and then click Log Off Your_Identity. If you do not log off, the identity you were using when you exited will appear when you re-start the program. - Q. Can I read mail from one computer but later retrieve that mail from another computer? A. Yes. YOu need to leave a copy of your files on the server. Follow these steps: 1. Click Tools, and then Accounts. 2. Click the Mail tab, select the mail account, and then click Properties. 3. Click the Advanced tab, check the check box by Leave a copy of messages on server, and then click Apply. 4. Click OK, and then click Close. - Q. How can I add my signature to an e-mail message? A. Follow these steps: 1. Compose a new mail message and create a signature in the body. 2. Highlight the signature. 3. On the Tools menu, click Auto Signature. - Q. What is the capacity of my mailbox on the MSN mail servers? 1. A. 10 megabytes (regardless of the capacity of the mailbox, messages are deleted when they are more than 30 days old). Additional query words: Outlook Express ====================================================================== Keywords : kbfaq Technology : kbMSNSearch kbMSN510 kbMSN500 kbMSN260 kbMSN250 Version : WINDOWS:2.5,2.6,5.0,5.1 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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