DOCUMENT:Q171037  12-OCT-1999  [msnetwork]
TITLE   :Error Message: Real Audio Error 14: No Document Available at...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg

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The information in this article applies to:

 - The Microsoft Network version 2.0 
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SYMPTOMS
========

The first time you sign in to MSN, The Microsoft Network, after you install the
MSN software, you may receive the following error message while you are
downloading additional components:

   ActiveX Controls, Real Audio Error 14: No document available at requested
   location.

CAUSE
=====

This error message can occur for either of the following reasons:

 - The Setupbbs.ocx file, which configures Real Audio for MSN, may be damaged.

 - The MSN safety level may be set to High, preventing the download of active
   content.

RESOLUTION
==========

To resolve this issue, delete the Setupbbs.ocx file, and then reduce the MSN
safety level to None to download the necessary ActiveX controls. To do so,
follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "setupbbs.ocx" (without the quotation marks), and then
   click Find Now.

3. Right-click the Setupbbs.ocx file in the list of found files, and then click
   Delete.

4. Right-click the Internet icon on the desktop, and then click Properties.

5. On the Security tab, click Safety Level.

6. Click None, and then click OK.

7. Click OK.

8. Start Microsoft Internet Explorer and connect to the following Web site:

   http://setup.msn.com/

   Follow the instructions on the screen to download the necessary ActiveX
   controls.

After you finish downloading the ActiveX controls, you may want to set the MSN
safety level back to High. To do so, follow steps 4-7 above. In step 6, click
High to set the MSN safety level back to High.


Additional query words:

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Keywords          : kbenv kberrmsg 
Technology        : kbMSNSearch kbMSN200
Version           : WINDOWS:2.0

=============================================================================

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