DOCUMENT:Q173468 21-SEP-1999 [msnetwork] TITLE :Err Msg: Cmmgr32.exe Caused a Stack Fault in Module Kernel32.dll PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.5,2.51,2.52,2.6 OPER/SYS: KEYWORDS:kbenv kberrmsg kbmsn ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 2.5, 2.51, 2.52, 2.6 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to connect to MSN, The Microsoft Network, you may receive one of the following error messages: - Cmmgr32.exe caused a stack fault in module Kernel32.dll. - Cmmgr32.exe caused an invalid page fault in module Kernel32.dll. CAUSE ===== This behavior can occur for either of the following reasons: - Your password list file may be damaged. - Connection Manager may be damaged or missing. RESOLUTION ========== To resolve this issue, use one of the following methods: Recreate password list file --------------------------- 1. Click Start, point to Find, and then click "Files or Folders". 2. In the Named box, type *.pwl, and then click Find Now. 3. In the list of found files, right-click each file, and then click Delete. Continue until the list of found files is empty. 4. Close the Find: Files Named *.pwl window. 5. Restart the computer. The password list files are re-created automatically when you log on to Windows 95. NOTE: If you have installed Microsoft Windows 95 Service Pack 1, password list files may be damaged even after you delete them and they are re-created automatically. To resolve this issue, obtain the Mspwlupd.exe update file and run it. You can obtain this update file from the following page on the Microsoft site on the World Wide Web: http://www.microsoft.com/windows95 Remove and reinstall Connection Manager and Microsoft Internet Explorer ----------------------------------------------------------------------- 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. On the Install/Uninstall tab, click Connection Manager, click Add/Remove, and then click OK. 4. Click Internet Explorer 3.02 or Internet Explorer 4.0, click Add/Remove, and then click OK. 5. Close Control Panel, and then restart the computer. 6. Insert the MSN 2.5 CD-ROM into the CD-ROM drive. When the Welcome To MSN screen appears, click Setup MSN. 7. Follow the instructions on the screen to reinstall MSN. If the Welcome To MSN screen does not appear, use the following steps: 1. Double-click My Computer. 2. Right-click the MSN (CD-ROM drive) icon, and then click Explore. 3. Double-click the file Setup.exe to run the MSN setup. Additional query words: msnet msnetwork microsoft-net m.s.n. ====================================================================== Keywords : kbenv kberrmsg kbmsn Technology : kbMSNSearch kbMSN252 kbMSN251 kbMSN260 kbMSN250 Version : WINDOWS:2.5,2.51,2.52,2.6 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.