DOCUMENT:Q174241  12-OCT-1999  [msnetwork]
TITLE   :MSN Setup Stops Responding While Downloading Components
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0,2.5
OPER/SYS:
KEYWORDS:kbsetup

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The information in this article applies to:

 - The Microsoft Network versions 2.0, 2.5 
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SYMPTOMS
========

When you are installing MSN, The Microsoft Network, the Setup program may stop
responding (hang) or seem to be stuck in a continuous loop when it attempts to
download components.

CAUSE
=====

This behavior can occur if MSN is installed on a drive other than the drive on
which the Temporary Internet Files folder is located. By default, the Temporary
Internet Files folder is located on the drive on which Windows is installed.

RESOLUTION
==========

To resolve this issue, uninstall and then reinstall MSN using the default
installation locations. To do so, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. For each of the following components on the Install/Uninstall tab, click the
   component, and then click Add/Remove.

   NOTE: You must remove the components in the order in which they are listed
   here.

   MSN Version 2.0
   ---------------

   VRML Add-In 3.0
   Internet Explorer 3.x
   Internet Mail and News 1.0
   Microsoft Activemovie
   Microsoft Comic Chat
   MSN Music & Animation Components
   MSN Optional Controls
   MSN Program Viewer
   MSN Program Viewer Controls

   MSN Version 2.5
   ---------------

   Connection Manager
   Interactive Music
   Internet Explorer 3.x
   Internet Mail and News 1.0
   Microsoft Activemovie
   Microsoft Chat 2.0
   Microsoft NetMeeting 2.0
   MSN Optional Controls
   MSN v2.5
   Voxware VoxPlay Audio Control

4. Restart the computer.

5. Insert the MSN CD-ROM into the CD-ROM drive.

6. On the Welcome To The MSN Start-Up CD screen, click Go To MSN Setup.

7. Follow the instructions on the screen, using the default installation
   location.

Additional query words: msn

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Keywords          : kbsetup 
Technology        : kbMSNSearch kbMSN200 kbMSN250
Version           : WINDOWS:2.0,2.5

=============================================================================

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