DOCUMENT:Q175316  16-JUN-2001  [msnetwork]
TITLE   :Internet Mail Does Not Download E-mail Messages Using MSN
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.0,2.5 (OEM Release),95
OPER/SYS:
KEYWORDS:kbtlc kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.5 (OEM Release) 
 - Microsoft Internet Mail and News version 1.0 for Windows 95 
 - the operating system: Microsoft Windows 95 
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SYMPTOMS
========

When you are using MSN, The Microsoft Network, you may not receive e-mail
messages using Microsoft Internet Mail and News.

CAUSE
=====

This behavior may occur if the MSN mail server has received an e-mail message
with a MIME (Multipurpose Internet Mail Extensions) header and an ASCII (text)
body.

RESOLUTION
==========

To resolve this problem, use one of the following methods:

Use the Updated Version of Internet Mail
----------------------------------------

To download the updated version of Internet Mail, visit the following Microsoft
Web site:

   http://fdl.msn.com/public/setup/components/mailnews.exe

NOTE: While you are installing this version of Internet Mail, you may receive the
following message regarding the file Wldap32.dll:

   Version Conflict. A file being copied is older than the one currently on your
   computer. Do you want to keep the existing file?

If you receive this message, click Yes to keep the existing file.

After you have completed the installation, restart the computer when you are
prompted to, and then connect to MSN to receive your e-mail.

Use Microsoft Outlook Express
-----------------------------

To use Outlook Express, download Microsoft Internet Explorer 4.0. To download
Internet Explorer 4.0, connect to the following Microsoft Web site:

   http://www.microsoft.com/ie/download

Use Microsoft Outlook 97
------------------------

To use Outlook 97 with MSN, install the Internet Mail Enhancement Patch. For
information about installing the Internet Mail Enhancement Patch, see the
following article in the Microsoft Knowledge Base:

   Q174062 Internet Mail Enhancement Patch Needed to Use Outlook 97 w/MSN

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: 2.50 1.00 msnet msnetwork microsoft-net m.s.n. imep outexw95

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Keywords          : kbtlc kbmsn 
Technology        : kbOSWin95 kbOSWinSearch kbMSNSearch kbIMNSearch kbMSN250OEM kbIMN100Win95
Version           : WINDOWS:1.0,2.5 (OEM Release),95
Issue type        : kbprb

=============================================================================

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SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.