DOCUMENT:Q186296  10-OCT-1999  [msnetwork]
TITLE   :Err Msg: Could Not Find the MSN Phone Number
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.52
OPER/SYS:
KEYWORDS:kbtool kbmsn

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network version 2.52 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you click New on the MSN, The Microsoft Network, Sign-In screen, you may
receive the following error message:

   Could not find the MSN phone number.

1. Click on Settings and choose a phone number from the phonebook.

2. Click OK on Settings and retry 'Request New Password'.

   Click on Help for troubleshooting information.

CAUSE
=====

This behavior can occur if you do not reselect the MSN access numbers when you
upgrade from the OEM release of MSN 2.5 (version 2.5.0.217).

RESOLUTION
==========

To resolve this issue, reselect the MSN access numbers. To do this, follow these
steps:

1. Double-click the MSN icon on the desktop.

2. On the MSN Sign-In screen, click Settings.

3. On the Dialing tab, next to the Phone Number box, click Phone Book.

4. In the Country box, click the country you are located in.

5. In the State Or Region box, click the state or region you are located in.

6. In the Access Numbers box, click the appropriate access number for your area,
   and then click OK.

7. On the Dialing tab, next to the Backup Number box, click Phone Book.

8. Repeat steps 4-6 to select an appropriate backup access number for your area.

9. Click OK to return to the MSN Sign-In screen.

STATUS
======

Microsoft has confirmed this to be a problem in The Microsoft Network version
2.52.

Additional query words: msnet msnetwork microsoft-net m.s.n.

======================================================================
Keywords          : kbtool kbmsn 
Technology        : kbMSNSearch kbMSN252
Version           : WINDOWS:2.52
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.