DOCUMENT:Q188660  17-OCT-2001  [mastering]
TITLE   :PRB: Troubleshooting Active Movie Problems in Mastering Series
PRODUCT :Microsoft Mastering Series
PROD/VER::1.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - MSPRESS Microsoft Mastering Products, version 1.0 
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SYMPTOMS
========

This article provides some basic troubleshooting methods for movie clip problems
in Microsoft Mastering Series applications. It focuses on the following issues:

 - You cannot view movie clips.

 - Movies stop after two seconds.

 - The video plays well, but there is no audio.

RESOLUTION
==========

Try one or all of the following methods to correct these problems:

 - Find and manually delete Quartz.dll, AMovie.ocx, ActMovie.exe from your local
   machine. Reinstall Active Movie from the Mastering CD by starting AMovie.exe.

 - See if the .avi file that you are trying to view is associated with Active
   Movie. For additional information, click the article number below to view the
   article in the Microsoft Knowledge Base:

   Q176221 ActiveMovie May Not Play .avi, .mov, or .mpg Files

 - Install the new updated Marissa.dll. For additional information, click the
   article number below to view the article in the Microsoft Knowledge Base:

   Q188445 PRB: Marisa.dll Causes Movie Clip Errors in Mastering Series

 - Uninstall and reinstall the multimedia components. This replaces any
   corrupted or damaged video and audio codecs. You must have the Windows or
   Windows NT CD so you can reinstall the components. Do the following:

   1. In the Control Panel, double-click the Add/Remove Programs icon.

   2. Click the Windows Setup tab.

   3. Select Multimedia, and click Details.

   4. Select the Video Compression check box. If it is already selected, clear
      the check box to remove it and then go back through these steps to
      reinstall it.

   5. Click OK, and click OK again.

 - Install Microsoft DirectX, which has the latest Active Movie 2.0 components.
   Microsoft DirectX is available for download from the Microsoft site:

   http://msdn.microsoft.com/directx/ (http://msdn.microsoft.com/directx/)

REFERENCES
==========

For additional information, click the article numbers below to view the articles
in the Microsoft Knowledge Base:

   Q142179 Troubleshooting .avi File Playback Problems in Windows 95

   Q176221 ActiveMovie May Not Play .avi, .mov, or .mpg Files

   Q141801 Troubleshooting Audio Codecs in Windows 95

Additional query words:

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Keywords          :  
Technology        : kbMSPressSearch
Version           : :1.0
Issue type        : kbprb

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