DOCUMENT:Q274466  15-JUN-2001  [msnetwork]
TITLE   :MSN Explorer Dial Up Networking (DUN 1.4) Setup May Fail To Inst
PRODUCT :The Microsoft Network
PROD/VER::6.0,6.1
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - The Microsoft Network versions 6.0, 6.1 
 - the operating system: Microsoft Windows 95 
 - the operating system: Microsoft Windows 98 
 - the operating system: Microsoft Windows 98 Second Edition 
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SYMPTOMS
========

Unable to connect to the internet once MSN Explorer is installed.

CAUSE
=====

MSN Explorer Dial Up Networking (DUN 1.4) setup fails to install TCP/IP if it is
not already installed.

Dialup Networking will only upgrade components already installed on the computer.
If TCP/IP is not added prior to the install of DUN 1.4 it will have to be added.

RESOLUTION
==========

Add TCP/IP to Dialup Networking

1. Click Start, point to Settings and click Control Panel.

2. Double-click Network and click Add.

3. Click Protocol, and then click Add.

4. Under Manufacturers click Microsoft, under Network Protocols click TCP/IP,
   and then click OK.

MORE INFORMATION
================


Additional query words: kbimu MSN Explorer

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Keywords          :  
Technology        : kbOSWin98 kbOSWin95 kbOSWin98SE kbOSWinSearch kbMSNSearch kbMSN600 kbMSN610
Version           : :6.0,6.1
Issue type        : kbprb

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