DOCUMENT:Q297138  11-MAY-2001  [msnetwork]
TITLE   :Cannot Open The Phone Book File In MSN Explorer
PRODUCT :The Microsoft Network
PROD/VER::6.0,6.1
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network versions 6.0, 6.1 
-------------------------------------------------------------------------------

SYMPTOMS
========

You attempt to establish a dial-up connection with MSN Explorer, you get the
following error message:

   Cannot open the phone book file.

You do not hear a dial tone or the sound of numbers being dialed.

CAUSE
=====

Dial-up Networking may not be properly installed.

RESOLUTION
==========

To re-install Dial-up Networking
Note: You may need your Windows CD to complete this procedure.

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click the Add-Remove Programs icon.

3. Click the Windows Setup tab.

4. Click Communications, click the Details button, and then locate Dial-up
   Networking.
   If the box next to Dial-up Networking is selected, do the following:
    - Clear the box next Dial-up Networking.

    - Click OK.

    - Click Apply.

    - Insert the Windows CD, if prompted.

    - Restart your computer.
      Once the computer is rebooted, follow the steps above to locate Dial-up
      Networking in the Add-Remove programs box.

5. Select Dial-up Networking, click OK, and then click Apply.

6. Insert the Windows CD if prompted, and then restart the computer if
   prompted.
   Note: If Dial-up Networking is not present, you can install it by uninstalling
   and re-installing MSN Explorer from a CD. The MSN Explorer Setup will detect
   that Dial-up Networking is not present and will install the program. If you
   have another method of connecting to the Internet, you can also go to
   http://www.microsoft.com/windows95/downloads/ to download Dial-up Networking,
   or to http://explorer.msn.com to download MSN Explorer.

MORE INFORMATION
================


Additional query words: kbimu; MSN Explorer

======================================================================
Keywords          :  
Technology        : kbMSNSearch kbMSN600 kbMSN610
Version           : :6.0,6.1
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.