DOCUMENT:Q297350  03-MAY-2001  [msnetwork]
TITLE   :Upgraded Free-To-Paid Hotmail Accounts Unable To Connect Through
PRODUCT :The Microsoft Network
PROD/VER::6.1
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - The Microsoft Network version 6.1 
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SYMPTOMS
========

You upgraded a hotmail.com e-mail address to a paying MSN Internet Access
through the free-to-paid feature in MSN Explorer (MSN Version 6.1). Though you
can establish a dial-up connection using the MSN Explorer software, you cannot
establish a connection through a manually created dial-up networking connection.

CAUSE
=====

This is a known issue with MSN Explorer (MSN Version 6.1) and the development
team are currently working to correct it.
This issue happens only when connecting with a manually created connection file
in Dial-up Networking. In this specific case, the user name credentials don't
work.

RESOLUTION
==========

Install MSN Explorer 6.1

To install MSN Explorer 6.1

 - Go to http://explorer.msn.com.

Additional query words: kbimu; MSN Explorer

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Keywords          :  
Technology        : kbMSNSearch kbMSN610
Version           : :6.1
Issue type        : kbprb

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