DOCUMENT:Q305999  14-AUG-2001  [msnetwork]
TITLE   :MSN Broadband DSL: Lost DSL Connection During New User Setup
PRODUCT :The Microsoft Network
PROD/VER::
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - MSN DSL, version 2.0 
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SYMPTOMS
========

You lose your connection.

RESOLUTION
==========

The correct resolution depends on which screen you had displayed when you the
disconnection occurred:

Page 1:  The screen where you enter your user name and password.
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 - If connection is lost here, start the installation again.

Page 2:  This screen displays, "Please wait while we configure your modem"
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 - If connection is lost here, start the installation again.

 - If a second attempt does not resolve the issue, unplug the Customer Premises
   Equipment (CPE) or Digital Subscriber Line (DSL) modem, wait 20 seconds, plug
   the modem back in, and then try installation from the CD again.

 - If the installation does not start again automatically after reconnecting the
   modem, double-click the MSN Explorer icon. This starts the new user Setup
   process from the beginning.

Page 3:  This screen displays, "Almost Finished--Click Continue"
----------------------------------------------------------------

 - Unplug the modem, wait 20 seconds, plug the modem back in, and then try
   installation from the CD again.

 - If the installation does not start again automatically, double-click the MSN
   Explorer Icon on the desktop. This starts the new user Setup process from the
   beginning.

Page 4:  Error Page.
--------------------

Note: This may come up at any time during the process.

 - If connection is lost here, start the installation again.

 - If a second attempt does not resolve the issue, unplug the Customer Premises
   Equipment (CPE) or Digital Subscriber Line (DSL) modem, wait 20 seconds, plug
   the modem back in, and then try installation from the CD again.

 - If the installation does not start again automatically, double-click the MSN
   Explorer Icon on their desktop. This starts the new user Setup process from
   the beginning.

MORE INFORMATION
================


Additional query words: kbimu; MSN DSL

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Keywords          :  
Technology        : kbMSNSearch kbMSNDSL200
Version           : :
Issue type        : kbprb

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