DOCUMENT:Q308944  24-APR-2002  [msnetwork]
TITLE   :Spelling Checker Issues In MSN Explorer--Run Detect and Repair U
PRODUCT :The Microsoft Network
PROD/VER:
OPER/SYS:
KEYWORDS:

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SYMPTOMS
========

MSN Explorer will not allow you to write text in the body of a new e-mail
message.

CAUSE
=====

This can be caused by a corruption of the spell check dictionary on the
computer.

RESOLUTION
==========

Run the detect and repair utility in Microsoft Word.

To run the detect and repair utility in Microsoft Word

1. Start Microsoft Word.

2. On the top menu, click Help.

3. Click Detect and Repair.

4. On the dialog box that appears, click Start, and then follow directions to
   complete the operation.
   Note: This may require the installation CD for Microsoft Word.

If this does not resolve the problem, you may have to uninstall and re-install
Microsoft Office to resolve the issue.

To uninstall and re-install Microsoft Office

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Find Microsoft Office in the list of programs, and then click the Add/Remove
   button.
   Note: If you get a warning dialog box, click the Yes button.

4. After the installation finishes, click "OK", and then quit Control Panel.

5. Download and run the appropriate eraser utility for the version of Office
   that was on your computer:

   - For Office 2000, go to:
   http://support.microsoft.com/support/kb/articles/q239/9/38.asp?FinishURL=%2Fdownloads%2Frelease%2Easp%3FReleaseID%3D29253%26redirect%3Dno
   Click the Download Eraser2k.exe now link to download the eraser utility.

   - For Office 97, go to:
   http://support.microsoft.com/support/kb/articles/q176/8/23.asp?FinishURL=%2Fdownloads%2Frelease%2Easp%3FReleaseID%3D29254%26redirect%3Dno
   Click the Download Eraser97.exe now link to download the utility. 6. After
   the eraser utility finishes, re-install Office.
   Note: Eraser will not run on platforms later than Windows 2000.

6. After you have re-installed Office, you should be able to use the Spelling
   Checker feature.

Additional query words: kbimu; MSN Explorer

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Keywords          :  
Issue type        : kbprb

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