DOCUMENT:Q312619 13-NOV-2001 [msnetwork] TITLE :MSN Explorer Not Recognizing New Hotmail Folder Or Folders PRODUCT :The Microsoft Network PROD/VER:: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network Version 7.0 ------------------------------------------------------------------------------- SYMPTOMS ======== You can add new folders through your Hotmail account on http://www.hotmail.com. You can access the new folder(s) from http://www.hotmail.com Web site and from Microsoft Outlook 2002, but you do not see any new folders you create on http://www.hotmail.com when you sign in to your MSN Explorer account and click the E-mail button. CAUSE ===== The MSN Explorer software does not recognize new folders created through the Hotmail Web site. Existing MSN Explorer folders are not updated to synchronize with new folders created at the Hotmail Web site. RESOLUTION ========== To resolve this issue 1. Quit MSN Explorer and sign out of any Hotmail account you may have open. 2. Click Start, point to Search, and then click Find Files or Folders. 3. Click Tools, and then click Folder Options. 4. Click View tab, and then select Show Hidden Files and Folders. 5. In the Search for files or folder named box, type hotmail.ini; in the Containing Text box, type your e-mail address. 6. Right-click the Hotmail.ini entry in the search window, and then click Open Containing Folder. 7. Right-click folders.dbx, and then click Delete. 8. Restart MSN Explorer, and then click the E-mail button. Your folders will synchronize. The problem should be fixed. Additional query words: kbimu; MSN Explorer ====================================================================== Keywords : Technology : kbMSNSearch kbMSN700 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.