DOCUMENT:Q312619  13-NOV-2001  [msnetwork]
TITLE   :MSN Explorer Not Recognizing New Hotmail Folder Or Folders
PRODUCT :The Microsoft Network
PROD/VER::
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - The Microsoft Network Version 7.0 
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SYMPTOMS
========

You can add new folders through your Hotmail account on http://www.hotmail.com.
You can access the new folder(s) from http://www.hotmail.com Web site and from
Microsoft Outlook 2002, but you do not see any new folders you create on
http://www.hotmail.com when you sign in to your MSN Explorer account and click
the E-mail button.

CAUSE
=====

The MSN Explorer software does not recognize new folders created through the
Hotmail Web site. Existing MSN Explorer folders are not updated to synchronize
with new folders created at the Hotmail Web site.

RESOLUTION
==========

To resolve this issue

1. Quit MSN Explorer and sign out of any Hotmail account you may have open.

2. Click Start, point to Search, and then click Find Files or Folders.

3. Click Tools, and then click Folder Options.

4. Click View tab, and then select Show Hidden Files and Folders.

5. In the Search for files or folder named box, type hotmail.ini; in the
   Containing Text box, type your e-mail address.

6. Right-click the Hotmail.ini entry in the search window, and then click Open
   Containing Folder.

7. Right-click folders.dbx, and then click Delete.

8. Restart MSN Explorer, and then click the E-mail button. Your folders will
   synchronize. The problem should be fixed.

Additional query words: kbimu; MSN Explorer

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Keywords          :  
Technology        : kbMSNSearch kbMSN700
Version           : :
Issue type        : kbprb

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