DOCUMENT:Q318472  18-FEB-2002  [msnetwork]
TITLE   :Cannot obtain an IP address from a DHCP server
PRODUCT :The Microsoft Network
PROD/VER::
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - the operating system: Microsoft Windows 2000 
 - the operating system: Microsoft Windows XP 
 - MSN DSL, version 2.0 
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SYMPTOMS
========

You may have problems obtaining an IP address from a DHCP server if:

 - You are using the Arescom 860 external DSL Modem with either Windows 2000 or
   Windows XP and are unable to obtain an IP address automatically from the
   modem's DHCP server.

 - You previously had a working connection when using MSN DSL Broadband service
   but after changing a setting or using another computer, you are now seeing an
   error message in your Internet browser when trying to access the Web.

CAUSE
=====

The IP address for your current connection is not the correct IP address for the
Arescom 860 external DSL Modem.

RESOLUTION
==========

To reset your IP address

1. From the Start menu, click Run, and then type "cmd".

2. In the Command window, type "ipconfig/release" to view the current IP
   address.

3. Type "ipconfig/renew". Your IP address should now be listed as "192.168.1.2".
   If it is not, go to

   Q318473 Verify Settings in Internet Protocol Properties

   for additional troubleshooting steps.

4. If the IP address is listed as "192.168.1.2", then attempt to connect to the
   Internet using your Internet browser.

Additional query words: kbimu;

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Keywords          :  
Technology        : kbOSWin2000 kbOSWinSearch kbOSWinXP kbMSNSearch kbOSWinXPSearch kbMSNDSL200
Version           : :
Issue type        : kbprb

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