DOCUMENT:Q327041  26-JUL-2002  [msnetwork]
TITLE   :Customer Cannot Access Hotmail's POP Mail Retrieval Feature
PRODUCT :The Microsoft Network
PROD/VER::
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - MSN Hotmail 
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SYMPTOMS
========

Customer cannot access Hotmail's POP mail retrieval feature.

CAUSE
=====

A recent change to MSN Hotmail means users with a standard free Hotmail account
are no longer able to use the POP Mail Retrieval feature. This means users of
free Hotmail are not able to combine e-mail from other accounts into a single
Hotmail account. However, MSN Extra Storage subscribers and MSN Internet Access
subscribers with Web-based e-mail can continue to aggregate e-mail from other
accounts into a single Hotmail account.

MORE INFORMATION
================

To see if you have Web-based or POP3 e-mail with your MSN Internet Access
subscription:

You have Web-based e-mail if you:

 - Use MSN Explorer to retrieve your e-mail

 - Can access your MSN mail from: http://www.hotmail.com

 - Have set up Microsoft Outlook XP or Microsoft Outlook Express to view your
   MSN mail

You have POP3 e-mail if you:

 - Have configured Outlook or Outlook Express to receive POP3 e-mail (and use
   SMTP to send mail)

 - Cannot access your @msn.com account through http://www.hotmail.com

To switch from POP3 to Web-based e-mail if you are an MSN Internet Access
subscriber:

1. Install MSN Explorer from: http://explorer.msn.com

2. Log in to MSN Explorer.

3. Follow the onscreen instructions to convert your e-mail from POP3 to
   Web-based.

For more assistance, please go to: http://supportservices.msn.com.

IMPORTANT: If you are switching to Web-based e-mail, note:

 - You must use Microsoft Outlook XP to view Web-based mail for MSN and Hotmail
   accounts. Earlier versions of Outlook do not support Web-based mail.

 - If you are using Outlook Express 5 or 5.5, you can get more assistance in
   configuring your account from: http://supportservices.msn.com

NOTE: If you are an MSN Internet Access subscriber using a free @hotmail.com or
free @msn.com account to access your paid @msn.com POP3 e-mail, you are now no
longer able to access your POP3 e-mail from your free account.

If you would like to keep your MSN Internet Access account configured for POP3
e-mail and use Hotmail to aggregate your POP accounts, consider signing up for
MSN Extra Storage. In addition to POP Mail Retrieval, you will also receive:

 - 10MB of MSN Hotmail storage - five times what you're getting today.

 - The ability to send and receive larger attachments - up to 1.5MB per message.

 - 30MB of MSN Communities storage - the perfect place to store photos.

 - Exemption from account expiration policy - you'll never have to worry about
   losing your account.

Check your Hotmail Home Page for the "Get Extra Storage" link to see what is
available in your market and for your local pricing.

If the "Get Extra Storage" link does not appear on your Hotmail Home Page, MSN
Extra Storage is not currently available in your market.

Additional query words: kbimu hotmail

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Keywords          :  
Technology        : kbMSNSearch kbmsnHotmail
Version           : :
Issue type        : kbprb

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