DOCUMENT:Q108084 30-JUL-2001 [lanman] TITLE :Server Fails, Internal Processing Error RMN:SFT LCK PRODUCT :Microsoft LAN Manager PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== SYMPTOMS ======== A LAN Manager file server being used as an MS-Mail 3.X post office can fail with this error message: Internal Processing Error followed by a memory location in the form 0220:59cb, 0220:5E56. If the OS/2 kernel debugger is installed, a second error message also is displayed on the monitor of the failing system: RMN:SFT LCK Field not 0 This can occur during execution of a batch file that deletes the mail postoffice share before backing it up. It can also occur if a user system is powered off while a mail file still is open on the server. If the user immediately attempts to open the mail file again, the locks may not have been properly cleaned up. CAUSE ===== Although a file was closed, the server did not close its file locks, causing a problem with the system file table when the file was reopened. RESOLUTION ========== OS2KRNL has been fixed to detect the appropriate file locks and force them closed. STATUS ====== The fix is included in the latest update for LAN Manager 2.2b. Additional query words: 2.10 2.1 2.20 2.2 ====================================================================== Keywords : ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.