DOCUMENT:Q303820  06-AUG-2002  [crossnet]
TITLE   :Cannot Print HTML-Formatted E-mail Message from Outlook
PRODUCT :Windows for Workgroups and Windows NT Networking Issues
PROD/VER::2000,2000 SP1,2000 SP2,4.0
OPER/SYS:
KEYWORDS:kbenv kbhw kbprint

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The information in this article applies to:

 - Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Advanced Server 
 - Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Server 
 - Microsoft Windows NT Server version 4.0 
 - Microsoft Outlook 2002 
 - Microsoft Outlook 2000 
 - Microsoft Outlook 98 
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SYMPTOMS
========

When you print an HTML format e-mail message in Outlook to a Hewlett-Packard
(HP) JetDirect device J4169A (HP610n) that is using Line Printer Remote (LPR),
the print job may stop responding (hang). Although outbind://document name may
appear in Print Manager, the print job does not complete.

CAUSE
=====

This issue can occur if the HP JetDirect device J4169A (HP610n) is using a
firmware revision that is not able to print jobs with long names.

RESOLUTION
==========

To resolve this issue, contact HP for information about how to obtain and
install a firmware update to L21.11 or later that corrects this issue. For
information about how to obtain a firmware update, please view the following HP
Web site:

   http://www.hp.com/cposupport/software.html

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

Additional query words: exchange email laserjet ol98 ol2000 ol2002

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Keywords          : kbenv kbhw kbprint 
Technology        : kbWinNTsearch kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbOutlookSearch kbOutlook2002 kbOutlook2000Search kbOutlook2002Search kbOutlook98Search kbWinAdvServSearch kbZNotKeyword3 kbWin2000AdvServSP2 kbWin2000AdvServSP1 kbwin2000ServSP1 kbwin2000ServSP2
Version           : :2000,2000 SP1,2000 SP2,4.0
Issue type        : kbprb

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