DOCUMENT:Q103478  10-NOV-1999  [macmail]
TITLE   :Mac Wkst: Mail 3.1 Installer Corrupts AppleTalk on System 7.1
PRODUCT :Microsoft Mail For Appletalk Networks
PROD/VER:WINDOWS:3.1
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail for AppleTalk Networks, version 3.1 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you install version 3.1 of Microsoft Mail for AppleTalk Networks on a
Macintosh running System version 7.1 software, you may receive any of the
following error messages regarding AppleTalk or network access:

   The correct version of AppleTalk is not installed. Please reinstall the
   Network Software

   -or-

   An error occurred while trying to start up your AppleTalk connection. The
   built-in LocalTalk port will be used instead.

   -or-

   The Network Control Panel cannot be used because AppleTalk did not load at
   startup. Activate AppleTalk in the Chooser and reboot.

   -or-

   AppleTalk service is unavailable because a serious error has occurred.
   Rebooting may restore AppleTalk Service.

   -or-

   The currently installed version of AppleTalk is too old for this version of
   the Network Control Panel. Please install the most recent version.

CAUSE
=====

The Microsoft Mail installer script replaces AppleTalk with version 57.0.3. This
version is not compatible with System 7.1.

RESOLUTION
==========

To correct the problem once it has occurred, you need to reinstall the AppleTalk
drivers with a more current version than 57.0.3. To do this, use one of the
following methods:

 - Reinstall the Macintosh System software with the original disks. this will
   update AppleTalk during the course of the installation.

   NOTE: To reduce installation time, you can choose a minimal installation from
   the Custom menu.

-or-

 - Update the AppleTalk drivers by using the Network Software Installation (NSI)
   disk from Apple. You can obtain the NSI disk from Apple or from most online
   bulletin board systems, such as AppleLink.

Additionally, Microsoft Mail 3.1a will not update the AppleTalk if the AppleTalk
version is 57.0.3 or later.

MORE INFORMATION
================

You can manually install Microsoft Mail 3.1 on a Macintosh running System 7.1.
With a manual installation, the AppleTalk driver is not updated, and therefore,
network connectivity is not affected.

To manually install Microsoft Mail
----------------------------------

1. Insert the Disk 2 - Macintosh Workstation disk.

2. Open the Mail Files folder by double-clicking the folder.

3. Drag the MS Mail file to the Extensions folder.

4. Open the Microsoft Mail DA suitcase by double-clicking it.

5. Drag the enclosed Microsoft Mail desk accessory to the Apple Menu Items
   folder.

6. Restart the Macintosh.

Additional query words: 3.10 AppleTalk corrupt

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailATN310
Version           : WINDOWS:3.1

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.