DOCUMENT:Q117561  13-JUN-2001  [pcmail]
TITLE   :CONN: Two or More Attachments Not Transferred via PC Mail
PRODUCT :Microsoft Mail For PC Networks
PROD/VER::3.2
OPER/SYS:
KEYWORDS:kbgraphxlinkcritical

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The information in this article applies to:

 - Microsoft Mail Connection for PC and AppleTalk Networks, version 3.2 
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SYMPTOMS
========

Mail containing multiple file attachments sent from one Microsoft Mail for
AppleTalk Networks server to another through the Mail Connection Gateway and a
PC-only backbone arrives with only the first file attachment intact. The other
attachments appear to be included in the message but actually are copies of the
first attachment.

CAUSE
=====

For example, the problem occurs in a configuration such as:

    AppleTalk                        AppleTalk
   Mail Server                      Mail Server

       One                              Two
        ^                                ^
        |                                |
        v                                v
    Connection                       Connection
    Gateway 3.2                      Gateway 3.2
        ^                                ^
        |                                |
        v                                v
     PC Mail                          PC Mail
    Postoffice   <--> External <-->  Postoffice
       One              MTA             Two

In this configuration, the two Microsoft Mail for AppleTalk Networks servers do
not, in any manner, transmit mail to each other through the AppleTalk network.

For this case, when two dissimilar file attachments (for example, a TeachText
document and a Microsoft Excel document) are sent from one Macintosh server to
the other, the second file attachment is only a copy of the first file
attachment. In this example, the recipient would receive two copies of the
TeachText document and the Excel document would be lost.

WORKAROUND
==========

Send only one attachment with each mail message.

STATUS
======

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail
Connection for PC and AppleTalk Networks. This problem was corrected in version
3.2.5 of the Mail Connection GW file. If you do not have version 3.2.5 (or
later), you can download GWUPD.HQX or GWUPD.SEA (self-extracting files). The
following file is available for download from the Microsoft Download Center:

   DownloadDownload Gwupd.hqx now
   (http://download.microsoft.com/download/pcmail/update/7/macos/en-us/Gwupd.hqx)

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

   Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.


For additional information about downloading, please see the following article in
the Microsoft Knowledge Base:

   Q119591 How to Obtain Microsoft Support Files from Online Services


Additional query words: 3.20 3.10d

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Keywords          : kbgraphxlinkcritical 
Technology        : kbMailSearch kbZNotKeyword3 kbMailConn320
Version           : :3.2

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