DOCUMENT:Q136046  20-MAY-2002  [pcmail]
TITLE   :PC WRmt: Possible Misdirected Mail When Upgrading Address List
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.2
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail Remote for Windows, version 3.2 
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SYMPTOMS
========

If you select to update your address lists with Remote Mail for Windows, and
messages are still in the Outbox, it is possible that those messages will be
misdirected.

CAUSE
=====

When a message is composed, there is a pointer associated with the address that
is referred in the ADMIN.NME and GAL.NME files. When you update the address
list, it overwrites this entry and offsets the old address with the new entry.
Depending upon the changes made in the address list, this action can effect the
pointers to addresses of messages waiting for transmission in the Outbox.

RESOLUTION
==========

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

   File Name     Version
   -----------------------
   Msrmt.dll     3.02.4013
   Msrmtcn.dll   3.02.4013
   Msrmtsu.dll   3.02.4013
   Msrmttr.dll   3.02.4013
   Msrmtui.dll   3.02.4013

This hotfix has been posted to the following Internet location as Remcy2k.exe:

   ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/


WORKAROUND
==========

Do not have messages in the Outbox when you select Update, Address List.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Mail Remote for
Windows version 3.2


Additional query words: 3.20 Remote Address List Pointer

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailRemote320
Version           : WINDOWS:3.2
Issue type        : kbbug
Solution Type     : kbfix

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