DOCUMENT:Q159978  24-DEC-1999  [exchange]
TITLE   :XCLN: Troubleshooting Profgen.exe Problems
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS:4.0,5.0
OPER/SYS:
KEYWORDS:kbtool exc4 exc5

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The information in this article applies to:

 - Microsoft Exchange Windows NT client, versions 4.0, 5.0 
 - Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0 
 - Microsoft Exchange Windows 3.x client, versions 4.0, 5.0 
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SUMMARY
=======

This article lists steps to help you troubleshoot problems when you attempt to
use the Microsoft Exchange Roving User Profile Generation Program (Profgen.exe)
to create Microsoft Exchange messaging profiles.

MORE INFORMATION
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Profgen.exe is an unsupported program that simplifies the creation of Microsoft
Exchange profiles. It works in conjunction with the Automatic Profile Generator
program (Newprof.exe) to create profiles.

If a profile is not created when you run Profgen.exe, use the following steps to
troubleshoot the problem:

1. Using the Mail tool in Control Panel, attempt to create a profile. If you are
   unable to create a profile using the Mail tool in Control Panel, resolve that
   issue before you attempt to create a profile using Profgen.exe.

2. Run Profgen.exe with the -l command line option or add the following line to
   the Profgen.ini file before you run Profgen.exe:

     Logging=1

   This causes a Profgen.log file to be created on drive C.

3. Use the Profgen.log file to verify that you are running Profgen.exe version
   1.5 or later. For additional information, please see the following article in
   the Microsoft Knowledge Base:

   Q159504 XCLN: Profgen.exe Fails to Replace MailBoxName

4. If you use the -u command line option when you run Profgen.exe or the
   following line exists in the Profgen.ini file, verify that the specified .prf
   file is not read-only:

      UpdateMailBoxName=1

   If the .prf file is read-only, the Profgen.log file contains the following
   line:

   Error updating PRF file '<drive>:\<filename>.prf'

5. View the contents of the Profgen.log file and look for other lines that may
   indicate the cause of the problem. In particular, look for lines that
   indicate that the Newprof.exe file or the specified .prf file is invalid or
   cannot be accessed.

Additional query words:

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Keywords          : kbtool exc4 exc5 
Technology        : kbExchangeSearch kbExchange500 kbExchange400 kbExchangeClientSearch kbZNotKeyword kbZNotKeyword2 kbZNotKeyword3 kbExchange400NT kbExchange500NT kbExchange400Win95 kbExchange500Win95
Version           : WINDOWS:4.0,5.0

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