DOCUMENT:Q182479  04-APR-1999  [exchange]
TITLE   :XFOR: GP Fault Sending or Receiving SMTP Messages
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS:5.0,5.5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Exchange Server, versions 5.0, 5.5 
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SYMPTOMS
========

When you attempt to send or receive a Simple Mail Transfer Protocol (SMTP)
message through the Internet Mail Service, a general protection (GP) fault may
occur, or you may experience other system instabilities. This problem occurs
with messages that contain Hypertext Markup Language (HTML) content.

CAUSE
=====

This behavior is the result of a problem in the component of the conversion
engine that is responsible for converting HTML to Rich Text Format (RTF) and
vice versa.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0.


A supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.

This fix has been posted to the following Internet location:

   ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.0/Post-SP2-STORE/


Microsoft has confirmed this to be a problem in Microsoft Exchange Server version
5.5. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information about obtaining the
Service Pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):

   S E R V P A C K


Additional query words: ims internet mail connector imc imail rtfhtml

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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : WINDOWS:5.0,5.5
Issue type        : kbbug
Solution Type     : kbfix

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