DOCUMENT:Q182513  13-FEB-2000  [exchange]
TITLE   :XADM: Exchange Server Setup Stops With 0xc002041d
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:exc55

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you attempt to start services, the Microsoft Exchange Server Setup program
stops responding and the following error message is displayed:

   The service did not respond to the start or control request in a timely
   fashion 0xc002041d.

The following error message is logged in the Windows NT Event Viewer application
event log:

   Event ID: 1166
   Source: MSExchangeDS
   Type: Information
   Category: Internal Processing
   Error 1 has occurred (Internal ID 30D0168). Contact Microsoft Technical
   Support for assistance.

CAUSE
=====

There may be multiple causes for this error.

 - The system date is incorrect and set to a year beyond 2038.

 - Anti-virus software was installed before the Exchange Server installation.

 - A later version of Web browser than the version that ships with Windows NT
   4.0 is not installed.

 - You are not logged in using the Exchange Server service account.


WORKAROUND
==========

To work around the problem:

 - Change the system date to the correct date and time, and re-run Setup.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

   Q154595 XADM: Directory Won't Start if System Date Later Than 2038

 - For many of these cases, disabling the anti-virus services is not sufficient.
   In those instances, an unistall of the anti-virus software is necessary.
   Perform the upgrade or installation. Reinstall the anti-virus software after
   installation.

Additional query words:

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Keywords          : exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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