DOCUMENT:Q183795  18-MAY-2001  [exchange]
TITLE   :XCLN: Err Msg Opening Read Receipt After Upgrading NT Server
PRODUCT :Microsoft Exchange
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kberrmsg kbsetup

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Windows NT client, version 4.0 
 - the operating system: Microsoft Windows NT 4.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

If you upgrade from Microsoft Windows NT Server 3.51 to Windows NT Server 4.0 on
a computer that has the Microsoft Exchange Windows NT client 4.0 installed, the
following error message may be displayed when you open a read receipt in the
client:

   The item could not be displayed. The object could not be found.
   Launching default form instead.

If you close the dialog box in which the error message is displayed, the read
receipt opens and is displayed properly.

CAUSE
=====

When you upgrade to Windows NT Server 4.0 on a computer that has the Exchange
Windows NT client installed, the Windows NT Server Windows Messaging System
(WMS) is installed. The registry modifications that are made and the new files
that are installed may cause this problem to occur when you open a read receipt.

WORKAROUND
==========

To work around this problem, reinstall the Exchange client for Windows NT.

======================================================================
Keywords          : kberrmsg kbsetup 
Technology        : kbWinNTsearch kbWinNTSsearch kbExchangeSearch kbExchange400 kbExchangeClientSearch kbZNotKeyword2 kbZNotKeyword3
Version           : winnt:4.0
Issue type        : kbbug

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.