DOCUMENT:Q194819  20-MAY-2002  [pcmail]
TITLE   :PC DirSync: Import Hangs when Processing Srvtrans.glb
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:3.2,3.2a,3.5
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail for PC Networks, versions 3.2, 3.2a, 3.5 
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SYMPTOMS
========


Import stops responding (hangs) when processing Srvtrans.glb on all requestors.
MS-DOS Import displays the following error message:

   Memory allocation error. Cannot load command, system halted.

If you use the Import.exe program with Windows NT (using the bound version), the
following error message will be displayed instead:

   An OS/2 program caused a protection violation. The program will be
   Terminated.

If you are using the OS/2 version under OS/2, a Trap D error will occur.

CAUSE
=====

Improperly formatted modify transactions caused memory to become corrupt and
return the above errors.

RESOLUTION
==========

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

   File Name    Version
   --------------------
   Import.exe   3.5.30

This hotfix has been posted to the following Internet location as Dirsy2k.exe:

   ftp://ftp.microsoft.com/bussys/mail/pcmail-public/All-Y2K/


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Mail for PC Networks
versions 3.2, 3.2a, and 3.5.

MORE INFORMATION
================

Import.exe was changed to ignore these improperly formatted transactions and
return "Transaction has no effect" to the screen and the Dirsync.log file.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN320a kbMailPCN350
Version           : WINDOWS:3.2,3.2a,3.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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