DOCUMENT:Q194896  20-MAY-2002  [exchange]
TITLE   :XFOR: IMS Unexpectedly Ends with a Dr. Watson Error
PRODUCT :Microsoft Exchange
PROD/VER:WinNT:5.0
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

The Microsoft Exchange Server 5.0 Internet Mail Service may end unexpectedly
with a Dr. Watson error. With the proper Windows NT and Exchange Server symbols
installed, you should see a debug call stack like the following:

   027aeb78  004497c9  MSEXCIMC!CAdrList::hrSetProp+0xb8
   027af540  0043d58c  MSEXCIMC!HrCreateMapiNDR+0x769
   027afe14  0040c7bc  MSEXCIMC!HrSendMessageIn+0xdac
   027aff70  0040cb7c  MSEXCIMC!ProcessInboundItem+0xec
   027aff84  0040c029  MSEXCIMC!ProcessInbound+0x3c
   77f1cc7b  408b0000  MSEXCIMC!InboundWorkerThread+0x59

CAUSE
=====

The Internet Mail Service overruns an array boundary when it is adding
properties to a non-delivery report (NDR) message.


RESOLUTION
==========

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression-tested and should be applied only to systems
experiencing this specific problem. If you are not severely affected by this
specific problem, Microsoft recommends that you wait for the next Microsoft
Exchange Server version 5.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information on support costs, please go to the following
address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

   Component: Internet Mail Connector

   File Name      Version
   --------------------------
   Imcmsg.dll     5.0.1461.69
   Msexcimc.exe   5.0.1461.69


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0.
======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : WinNT:5.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.