DOCUMENT:Q195731  12-JUL-2000  [exchange]
TITLE   :XCON: MTA Stops and Numerous Events Appear in Event Log
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:exc55sp2fix

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The message transfer agent (MTA) may stop unexpectedly and the following events
may appear in the event log:

   The description for Event ID (9405) in Source (MSExchangeMTA) could not
   be found. It contains the following insertion string(s): BASE,
   APPLICATION, 36, Access violation (0xc0000005) at Address 0x415170
   reading from 0xbffb032.

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Access violation (0xc0000005) at Address 0x415170 reading from
   0xbffb032. [BASE APPLICATION 36] (16)

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Access violation (0xc0000005) at Address 0x78013f74 reading from
   0x21f0003. [BASE DISP:ROUTER 10] (16)

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Error writing buf: obj 830. [BASE APPLICATION 36] (16)

   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Access violation (0xc0000005) at Address 0x5cfcb0 reading from
   0x736f7263. [BASE APPLICATION 36] (16)

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

   Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

   Component: Message Transfer Agent (MTA)

   File Name      Version
   -------------------------
   Dbserver.sch   5.5.2409.0
   Dcprods.cat    5.5.2409.0
   Ems_rid.dll    5.5.2409.0
   Emsmta.exe     5.5.2409.0
   Info4log.cfg   5.5.2409.0
   Infodlog.cfg   5.5.2409.0
   Infollog.cfg   5.5.2409.0
   Infotlog.cfg   5.5.2409.0
   Mtacheck.exe   5.5.2409.0
   Mtamsg.dll     5.5.2409.0
   P2.xv2         5.5.2409.0
   X400om.dll     5.5.2409.0
   X400omv1.dll   5.5.2409.0


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

Additional query words:

======================================================================
Keywords          : exc55sp2fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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