DOCUMENT:Q196433  20-MAY-2002  [exchange]
TITLE   :XADM: Cannot Change IMC Conversion Method on Custom Recipient
PRODUCT :Microsoft Exchange
PROD/VER:WinNT:5.0
OPER/SYS:
KEYWORDS:kbExchange500preSP3fix

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.0 
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SYMPTOMS
========

If you select the "Override Internet Mail Service settings for this recipient"
check box on the Advanced tab in the properties for a custom recipient's SMTP
address, modify the default settings under Message Format, and then attempt to
save the changes by clicking OK twice, it may appear that the changes are not
saved. If you view the Advanced tab again, the default settings are displayed.
Note that this problem only occurs with custom recipients that are created for
Internet addresses.

CAUSE
=====

The Exchange Server Administrator program is always displaying the default
values whatever the values read from the directory.


RESOLUTION
==========

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem. If you are not severely affected by this
specific problem, Microsoft recommends that you wait for the next Microsoft
Exchange Server version 5.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information on support costs, please go to the following
address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

   Component: Administrator Program

   File Name    Version
   ------------------------
   Admin.exe    5.0.1461.79
   Madmsg.dll   5.0.1461.79



WORKAROUND
==========

To work around this problem, use the Exchange Server 5.5 Administrator program
to display the real values.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0.
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Keywords          : kbExchange500preSP3fix 
Technology        : kbExchangeSearch kbExchange500 kbZNotKeyword2
Version           : WinNT:5.0
Issue type        : kbbug
Solution Type     : kbfix

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