DOCUMENT:Q198392 08-MAY-2002 [exchange] TITLE :XCON: NDR Shows Exchange DN of User Instead of X.400 Address PRODUCT :Microsoft Exchange PROD/VER:winnt:5.0 SP2,5.5 SP1 OPER/SYS: KEYWORDS:exc55 EXC55SP3Fix kbExchange500preSP3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.0 SP2, 5.5 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you send messages using a Personal Distribution List to an invalid recipient on a remote site, you receive a non-delivery report (NDR) showing the intended recipient's X.500 Distinguished Name (DN) ID instead of the X.400 address. A sample NDR showing this problem: From: System Administrator Sent: Friday, June 12, 1998 5:37 PM To: c=US;a=;p=Microsoft;o=Laptop;dda:MSXCHNGE=//o=MICROSOFT//ou=Laptop //cn=Recipients//cn=101300; Subject: Undeliverable: Test message Your message did not reach some or all of the intended recipients. Subject: Test message Sent: 6/12/98 5:35 PM The following recipient(s) could not be reached: c=US;a=;p=Microsoft;o=Laptop;dda:MSXCHNGE=//o=MICROSOFT//ou=Laptop //cn=Recipients//cn=101300; on 6/12/98 5:37 PM The recipient name is not recognized MSEXCH:MSExchangeMTA:Laptop:CALGARY CAUSE ===== The function call, EcDeliverReport, no longer returns the MH_T_DIRECTORY_NAME attribute to the Exchange Server information store after the application of Exchange Server 5.0 Service Pack 2 or Exchange Server 5.5 Service Pack 1. RESOLUTION ========== Exchange Server 5.0 ------------------- A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Message Transfer Agent (MTA) File Name Version -------------------------- Address.dll 5.0.1461.81 Dbserver.sch 5.0.1461.81 Dcprods.cat 5.0.1461.81 Ems_rid.dll 5.0.1461.81 Emsmta.exe 5.0.1461.81 Infoblog.cfg 5.0.1461.81 Infoplog.cfg 5.0.1461.81 Infotlog.cfg 5.0.1461.81 Infoxlog.cfg 5.0.1461.81 Mmiext.dll 5.0.1461.81 Mtacheck.exe 5.0.1461.81 Mtamsg.dll 5.0.1461.81 P2.xv2 5.0.1461.81 P3.tpl 5.0.1461.81 P772.tpl 5.0.1461.81 X400om.dll 5.0.1461.81 X400omv1.dll 5.0.1461.81 Exchange Server 5.5 ------------------- To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later: Component: Message Transfer Agent (MTA) File Name Version ------------------------- Dbserver.sch 5.5.2512.0 Dcprods.cat 5.5.2512.0 Ems_rid.dll 5.5.2512.0 Emsmta.exe 5.5.2512.0 Info4log.cfg 5.5.2512.0 Infoblog.cfg 5.5.2512.0 Infodlog.cfg 5.5.2512.0 Infollog.cfg 5.5.2512.0 Infotlog.cfg 5.5.2512.0 Mtacheck.exe 5.5.2512.0 Mtamsg.dll 5.5.2512.0 P2.xv2 5.5.2512.0 X400om.dll 5.5.2512.0 X400omv1.dll 5.5.2512.0 STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0 Service Pack 2 and Microsoft Exchange Server version 5.5 Service Pack 1. This problem was first corrected in Exchange Server 5.5 Service Pack 3. Additional query words: ====================================================================== Keywords : exc55 EXC55SP3Fix kbExchange500preSP3fix Technology : kbExchangeSearch kbZNotKeyword2 kbExchange500SP2 kbExchange550SP1 Version : winnt:5.0 SP2,5.5 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.