DOCUMENT:Q227854 08-MAY-2002 [schedplus] TITLE :XCLN: Dr. Watson in Schedule+ While Opening Outlook Calendar PRODUCT :Microsoft Schedule+ for Windows PROD/VER:WINDOWS:7.0,7.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Schedule+, versions 7.0, 7.5, on platform(s): - the operating system: Microsoft Windows NT - the operating system: Microsoft Windows 95 - the operating system: Microsoft Windows 98 ------------------------------------------------------------------------------- SYMPTOMS ======== One of the following error messages may occur while accessing a Microsoft Outlook user's Calendar using Microsoft Schedule+ 7.x with the Microsoft Schedule+ Transport DLL (Msoutl32.dll): An application error has occurred and an application error log is being generated. Schdpl32.exe Exception: access violation (0xc0000005), Address: 0x1001729a -or- An application error has occurred and an application error log is being generated. Schdpl32.exe Exception: access violation (0xc0000005), Address: 0x1001729a In other situations, an application error does not occur. However, the Microsoft Outlook user's schedule appears empty. CAUSE ===== The Microsoft Outlook user's Calendar folder contains a corrupt recurring appointment. Specifically, the appointment is missing one or more required MAPI properties. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Msoutl32.dll +----------------------------+ | Msoutl32.dll | 8.20.2588.0 | +----------------------------+ WORKAROUND ========== To correct the corrupt recurring appointments, perform the following steps: 1. From the Microsoft Outlook user's mailbox, select the Calendar folder. 2. On the View menu, click Current View, and click Recurring Appointments. This will display all recurring appointments categorized by their recurrence pattern (Daily, Weekly, Monthly). You may see one or more recurrence patterns with a value of (none). 3. For each appointment in the (none) category, perform the following actions to reset the recurrence patterns and re-write the necessary MAPI properties to the appointment: a. Open the appointment. b. Click the Recurrence button on the toolbar. c. Click OK. d. Click the "Save and Close" button on the toolbar. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Schedule+ 7.0 and 7.5. MORE INFORMATION ================ If you are using version 8.2.1.4308 of Msoutl32.dll, you may receive a Dr. Watson in Schdpl32.exe or Exchng32.exe, as shown above. If you are using version 8.1.2367.0 of Msoutl32.dll, the user's schedule is displayed, but you are unable to see any appointments in the Microsoft Outlook Calendar. Additional query words: crash drwtsn32.log gpf ====================================================================== Keywords : Technology : kbZNotKeyword2 kbScheduleSearch Version : WINDOWS:7.0,7.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.