DOCUMENT:Q230283 16-MAY-2002 [exchange] TITLE :XADM: Extension SMTP Could Not Be Loaded PRODUCT :Microsoft Exchange PROD/VER:winnt:4.0,5.0,5.5 OPER/SYS: KEYWORDS:exc4 exc5 exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 4.0, 5.0, 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you open the properties for the Internet Mail Service in the Exchange Server Administrator program, the following error message is displayed: Extension SMTP Could Not Be Loaded. The SMTP extension is located in the computer share \\ExchangeServer\Add-ins and is required for the Internet Mail Service to start. When you attempt to access this extension, you cannot, and the following secondary error message is displayed: Not enough server storage is available to process this command. CAUSE ===== When you access shares on a computer running Windows NT Server from a Windows NT client and the IRPstackSize parameter is set too low on the server, the error message in the "Symptoms" section of this article may be displayed (not enough server storage is available to process this command). RESOLUTION ========== For additional information about how to correct the IRPstackSize, or for information about a fix that corrects this problem, click the article number below to view the article in the Microsoft Knowledge Base: Q198386 Changes in IRP Stack Size in Lanman Server STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. Additional query words: ====================================================================== Keywords : exc4 exc5 exc55 Technology : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 Version : winnt:4.0,5.0,5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.