DOCUMENT:Q230753  08-MAY-2002  [exchange]
TITLE   :XCLN: Outlook 8.03 Stays in Memory after Exiting
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS:8.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Outlook, Exchange Server Edition, version 8.0, used with:
    - the operating system: Microsoft Windows versions 3.1, 3.11 
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SYMPTOMS
========

Outlook will not exit from memory after you start a custom form and drag an
attachment into the rich text format (RTF) body of that form.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Outlook 97 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Outllib.dll

+----------------------------+
| File name   | Version      | 
+----------------------------+
| Outllib.dll | 8.04.00.5725 | 
+----------------------------+



WORKAROUND
==========

A reference to the form was not being released.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Outlook for Windows
3.x, Exchange Server Edition 8.0.

This problem is also fixed in Microsoft Outlook 98.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbExchangeSearch
Version           : WINDOWS:8.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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Copyright Microsoft Corporation 2002.