DOCUMENT:Q236910  06-AUG-2002  [exchange]
TITLE   :XIMS: Cannot Open IMS Dial-Up Connections Tab on Windows 2000
PRODUCT :Microsoft Exchange
PROD/VER:WINDOWS:2000; winnt:5.5
OPER/SYS:
KEYWORDS:exc55 EXC55SP3Fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
 - the operating system: Microsoft Windows 2000 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you click the Dial-Up Connections tab in the properties for the Internet
Mail Service on a Windows 2000 Server computer, the following error message may
be displayed:

   The Remote Access Service (RAS) phone book cannot be opened. It must be
   accessible and in the system directory as \Winnt\System32\Ras\Rasphone.pbk.

In addition, when you install a RAS Message Transfer Agent (MTA) transport stack
on a Windows 2000 Server computer, and then attempt to install a Dynamic RAS
Connector, the following error message may be displayed:

   The System Attendant on server <server> could not read the RAS
   Phonebook entries.

   An error occurred while loading the RAS phone book. To view details, see the
   application event log in the Windows NT Event Viewer on the Microsoft
   Exchange Server computer.

   Microsoft Exchange Administrator
   ID no: c1031669

CAUSE
=====

When you attempt to perform either of the above actions, Exchange Server
attempts to open the Rasphone.pbk file in the Winnt\System32\Ras folder.
However, in Windows 2000 Server, the file is located in the Documents and
Settings\All Users\Application Data\Microsoft\Network\Connections\PBK folder.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, click the following article number to
view the article in the Microsoft Knowledge Base:

   Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: Administrator Program

+---------------------------+
| File name    | Version    | 
+---------------------------+
| Imcadmin.exe | 5.5.2648.0 | 
+---------------------------+
| Mad.exe      | 5.5.2648.0 | 
+---------------------------+


STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.


Additional query words: ims internet mail connector imc

======================================================================
Keywords          : exc55 EXC55SP3Fix 
Technology        : kbOSWin2000 kbOSWinSearch kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : WINDOWS:2000; winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.