DOCUMENT:Q241553 11-NOV-2000 [exchange] TITLE :XFOR: Migrated Msg Not Delivered for Migrated cc:Mail User PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3 OPER/SYS: KEYWORDS:exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== An Exchange Server user receives a non-delivery report (NDR) when he or she clicks Reply All to a message that has been migrated from a Lotus cc:Mail Post Office (PO). CAUSE ===== The current code logic is that if you get a recipient without the PO name information, the PO name that the user is migrated from is used, and it is incorrect. The same PO name as the sender should be used. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.