DOCUMENT:Q243425 21-OCT-1999 [exchange] TITLE :XGEN: Rules May No Longer Work After MIMEsweeper Is Installed PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If you use the MIMEsweeper for Exchange Server, the Inbox Assistant and Out of Office Assistant rules may no longer work. The New Mail Notification dialog box may also stop responding. CAUSE ===== MIMEsweeper intercepts incoming mail before it reaches your Inbox. A side effect of this is that any rules defined for new mail in the Inbox Assistant or Out of Office Assistant are not executed. RESOLUTION ========== Please contact MIMEsweeper for procedures to address this issue. You can reach MIMEsweeper support by e-mail at support@us.mimesweeper.com, or by phone by calling 425-889-4724. MIMEsweeper information is also available at the following Web site: http://www.mimesweeper.com The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. MORE INFORMATION ================ For additional information about this product, click the article number below to view the article in the Microsoft Knowledge Base: Q224557 XADM: MIMEsweeper for Exchange Server Hides New E-mail if Service is Stopped The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: Anti Virus Real time Scan Rules Wizard ====================================================================== Keywords : exc55 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.