DOCUMENT:Q247788  19-JAN-2000  [exchange]
TITLE   :XADM: Internet Mail Service and Info. Store Hang w. Antivirus
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The Internet Mail Service and the information store service may stop responding
(hang). The application event log may list the following events:

   Event ID: 1111
   Source: MSExchangeIS
   Type: Error
   Category: None
   Description: An error occurred while writing to the database log file.
   Attempting to stop the Microsoft Exchange Information Store.

   Event ID: 125
   Source: ESE97
   Type: Error
   Description: MSExchangeIS ((82)) Unable to create the log. The drive may be
   read-only or out of disk space. Error -1032.

   Event ID: 145
   Source: ESE97
   Type: Error
   Category: General
   Description: MSExchangeIS ((82)) The database engine could not access the file
   called path\EDBTEMP.LOG.

CAUSE
=====

This behavior can occur if an antivirus program is installed on the Exchange
Server computer and is set to scan the folders that contain the Exchange Server
databases and log files.

RESOLUTION
==========

To resolve this problem, configure the antivirus software so that is does not
perform scheduled or real-time scans on files and folders that are specific to
Exchange Server.

MORE INFORMATION
================

For additional information about recommendations for antivirus programs on
Exchange Server, click the article number below to view the article in the
Microsoft Knowledge Base:

   Q245822 XGEN: Recommendations for Troubleshooting an Exchange Server Computer
   with Antivirus Installed

Additional query words:

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Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbprb

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