DOCUMENT:Q250578  20-MAY-2002  [exchange]
TITLE   :XADM: InterOrg Synchronization Tool May Not Import Some Users
PRODUCT :Microsoft Exchange
PROD/VER::5.0,5.5
OPER/SYS:
KEYWORDS:exc5 exc55

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The information in this article applies to:

 - Microsoft Exchange Server, versions 5.0, 5.5 
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SYMPTOMS
========

When you use the InterOrg Synchronization tool from the Back Office Resource
Kit, some users that should be imported into the global address list are not
imported. You may not be able to determine why those users were not imported in
the Microsoft Windows NT Event Viewer program.

CAUSE
=====

This problem may occur if:

 - The user does not have a SMTP e-mail address.

   -or-

 - The user does not have a unique SMTP e-mail address.

RESOLUTION
==========

A new version of the InterOrg Synchronization tool is now available that
includes increased event logging to help troubleshoot this problem.

Component: Exchange Server OrgSynch Windows NT Service

+--------------------------+
| File name    | Version   | 
+--------------------------+
| Orgsynch.exe | 1.2.0.378 | 
+--------------------------+

To obtain this feature immediately, so that you can find which mailboxes are
causing the problem, contact Microsoft Product Support Services. For a complete
list of Microsoft Product Support Services phone numbers and information on
support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

After you obtain this feature, event logging is enhanced for the following
situations:

Entry Has No SMTP Address:

When the InterOrg Synchronization tool does not add an entry because the entry
has no SMTP address, the following events are logged in the application event
log. To identify the mailbox that has no SMTP address, examine the Distinguished
Name of the object (ObjDistName) in the event:

   Event Type: Warning
   Event Source: _Exchange Inter-Org Synch
   Event Category: None
   Event ID: 4096
   Date: 1/31/2000
   Time: 1:45:20 PM
   User: N/A
   Computer: SERVER
   Description:
   InterOrg: CImportData::PerformImport Warning: Failed to find SMTP e-mail
   address DisplayName=NOSMTP
   DirectoryName=NOSMTP@o@Organization@ou@SITE@cn@SMTP@cn@NOSMTP
   ObjDistName=/o=Organization/ou=SITE/cn=SMTP/cn=NOSMTP

   Event Type: Error
   Event Source: _Exchange Inter-Org Synch
   Event Category: None
   Event ID: 4096
   Date: 1/31/2000
   Time: 1:45:20 PM
   User: N/A
   Computer: SERVER
   Description:
   InterOrg: **DAPIWrite**
   Error: c0000123 (null) (null) (null)
   NOSMTP@o@Organization@ou@SITE@cn@SMTP@cn@NOSMTP
   22
   21

Entry Has a Duplicate SMTP Address:

When the InterOrg Synchronization tool does not add an entry because there is a
duplicate SMTP address, the following event is logged in the application event
log. To identify the mailbox that has the duplicate SMTP address, examine the
line that begins with SMTP in the event:

   Event Type: Error
   Event Source: _Exchange Inter-Org Synch
   Event Category: None
   Event ID: 4096
   Date: 1/31/2000
   Time: 3:26:15 PM
   User: N/A
   Computer: SERVER
   Description:
   InterOrg: **DAPIWrite**
   Error: c00000ec (null) (null) (null)
   Custom@o@Organization@ou@SITE@cn@Recipients@cn@Custom
   SMTP:Custom@Organization.SITE.com
   /o=Organization/ou=SITE/cn=Recipients/cn=Custom

STATUS
======

The InterOrg Synchronization tool is available in the Microsoft BackOffice
Resource Kit, Second Edition, and is supported on a "Commercially Reasonable"
basis by Microsoft Product Support Services. Please do not confuse the InterOrg
Synchronization tool with the InterOrg Replication utility for public folders,
which is available on the Microsoft Exchange Server 5.5 Service Pack 2 CD-ROM.

MORE INFORMATION
================

For additional information about how to install, configure, or troubleshoot the
InterOrg Synchronization tool, click the article numbers below to view the
articles in the Microsoft Knowledge Base:

   Q198789 XADM: Installing, Configuring, and Using the InterOrg Synch

   Q198798 XADM: Troubleshooting the InterOrg Synch Tool

Additional query words: t-shoot tshot dirsynch Synch BORKIII LDSU LDAP BORK

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Keywords          : exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : :5.0,5.5
Issue type        : kbprb

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