DOCUMENT:Q253358 10-NOV-2000 [exchange] TITLE :XWEB: OWA Issue Generates Stack That Contains CDO!FEqBin+0xa PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5 OPER/SYS: KEYWORDS:exc55 kbExchange550preSP4fix kbExchange550sp4Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If there are a large number of Outlook Web Access (OWA) users, an Internet Information Server (IIS) computer may crash and generate the following stack: > kv 0000000001b0f8e0 000000006f078019 CDO!FEqBin+0xa (FPO: [2,0,2]) 0000000001b0f95c 000000006f077b3b CDO!CMessage__V_ScRespond+0x4c9 (FPO: [ebp 0162ee48] [2,24,4]) 0000000001b0f968 000000006f075f6f CDO!CMessage__M_ScDo_ReplyAll+0xb (FPO: [0,0,0]) 0000000001b0f96c 000000006f06ca90 CDO!CMessage__V_HrInvoke+0x68f (FPO: [0,0,0]) 0000000001b0f97c 0000000070bbd1e1 CDO!CDispatchObj__Invoke+0xa0 (FPO: [9,1,2]) 000000000162ee68 0000000070bb23bb 0x0000000070BBD1E1 (No FPO) 00000000680b0009 ffffffffb80000ff 0x0000000070BB23BB (No FPO) ffffffffff000000 0000000000000000 0xFFFFFFFFB80000FF (No FPO) > r EAX=00000008 EBX=00000000 ECX=02dda650 EDX=00000008 ESI=02dda650 EDI=01befe88 EIP=6f08acda ESP=01b0f8dc EBP=0000000b EFL=00000202 CS=001b DS=0023 ES=0023 SS=0023 FS=003b GS=0000 > ln eip CDO!FEqBin+0xa CDO!HrFindDataRows-0x26 > u eip CDO!FEqBin+0xa: 6F08ACDA 8B0A mov ecx,dword ptr [edx] 6F08ACDC 33C0 xor eax,eax 6F08ACDE 3B0E cmp ecx,dword ptr [esi] 6F08ACE0 7511 jne FEqBin+23h 6F08ACE2 8B7E04 mov edi,dword ptr [esi+4] 6F08ACE5 8B7204 mov esi,dword ptr [edx+4] 6F08ACE8 33D2 xor edx,edx 6F08ACEA F3A6 repe cmps byte ptr [esi],byte ptr [edi] CAUSE ===== This issue can occur because there is a issue in the Cdo.dll file. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : exc55 kbExchange550preSP4fix kbExchange550sp4Fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : winnt:5.5 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.