DOCUMENT:Q254230 01-JUN-2001 [exchange] TITLE :XADM: Running Isinteg in Fix Mode Affects Appointments PRODUCT :Microsoft Exchange PROD/VER::5.5 SP2,5.5 SP3 OPER/SYS: KEYWORDS:exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5 SP2, 5.5 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== Under certain circumstances, when you are running Isinteg in Fix mode against an information store, appointments may become unusable for users. The appointments either are still there but become unusable because of randomly modified start and end times or they are deleted from the user's calendar. A typical command line which may cause this issue is the following one: isinteg -pri -fix -detailed -verbose -test message CAUSE ===== When you are running Isinteg against an information store in Fix mode, it can remove MAPI properties from the JET property tag arrays of appointments without further checking if these properties are still required for proper appointment access. As a result, the affected appointments become unusable because of randomly modified start and end times or they can even be deleted from the user's calendar. Typically, these remove operations are logged in the Isinteg.pri or Isinteg.pub file in the following way: Microsoft Exchange Information Store Integrity Checker v5.5.2448.8 Copyright (c) 1986-1997 Microsoft Corp. All rights reserved. Started: 02/11/00 08:15:32 Server name: garfield.pss.microsoft,de Store path: C:\exchsrvr\MDBDATA\PRIV.EDB Store size: 3153920 bytes Output log: d:\isinteg\isinteg-priv.log Check mode: check and fix Options: -pri -fix -detailed -verbose -l d:\isinteg\isinteg-priv.log -test message No reference count tests Starting test 1 of 1, 'Message' Warning: Message 13 (Inid=00BB-000000000349): Prop count does not match between ptagMsgPropTagArray(67B20102) and JET columns Warning: Prop 806A0040 is in ptagArray but not in a JET column. Fix: Message 13 (Inid=00BB-000000000349): Fixed the ptagMsgPropTagArray(67B20102) with correct props. Warning: Message 14 (Inid=00BB-00000000054D): Prop count does not match between ptagMsgPropTagArray(67B20102) and JET columns Warning: Prop 806A0040 is in ptagArray but not in a JET column. Fix: Message 14 (Inid=00BB-00000000054D): Fixed the ptagMsgPropTagArray(67B20102) with correct props. Warning: Message 15 (Inid=00BB-000000000551): Prop count does not match between ptagMsgPropTagArray(67B20102) and JET columns Warning: Prop 806A0040 is in ptagArray but not in a JET column. Fix: Message 15 (Inid=00BB-000000000551): Fixed the ptagMsgPropTagArray(67B20102) with correct props. Finished Message, number of rows = 16. Time: 0h:1m:20s, number of warnings = 6, number of fixes = 3 . . . . . SUMMARY . . . . . Total number of tests : 1 Total number of warnings : 6 Total number of errors : 0 Total number of fixes : 3 Total time : 0h:1m:20s In this scenario, the named property, 806A0040, where 806A represents the property's ID while 0040 represents the property's type (which is PT_SYSTIME here), is removed from the affected appointments. The ID 806A may differ for other stores because it's a named property. In terms of MAPI, named properties may be uniquely referenced either by a name or by an ID. This issue causes Isinteg to delete every appointment's named property that maps to the ID 33293, which is the ID that maps to the appointment's start time. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The following files are available for download from the Microsoft Download Center: x86: DownloadDownload Q248838engi.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443) Alpha: DownloadDownload Q248838enga.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444) For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 SP2 and 5.5 SP3. This problem was first corrected in Exchange Server 5.5 Service Pack 4. MORE INFORMATION ================ To work properly, the Isinteg fix also requires a store fix with a build number of 5.5.2651.85 or later. NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store To go to a previous build of the Store.exe file: 1. Stop the information store. 2. Replace the current build of the Store.exe file with a build prior to 5.5.2651.32. 3. Restore from an online backup of a database before you install the hotfix on server. 4. Restart the services and allow transaction logs to be replayed against the older database. Additional query words: ====================================================================== Keywords : exc55sp2 exc55sp3 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical Technology : kbExchangeSearch kbZNotKeyword2 kbExchange550SP2 kbExchange550SP3 Version : :5.5 SP2,5.5 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.