DOCUMENT:Q260253  18-MAY-2001  [pcmail]
TITLE   :PC NTMMTA: NTMMTA Setup on Windows 2000 May Not Work
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:WINDOWS:2000,3.x
OPER/SYS:
KEYWORDS:kbWin2000PreSP1Fix kbWin2000sp1Fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Mail for PC Networks, version 3.x 
 - the operating system: Microsoft Windows 2000 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you try to install the Windows NT multitasking message transfer agent
(NTMMTA) on a computer running Windows 2000 Advanced Server, you may receive the
following error message:

   Please report File='COMMON\INFO1.C',Line='253' to Microsoft Product Support
   Services.

If you click OK in this error message, the Setup program quits and does not
finish, and the NTMMTA is not installed.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows 2000. For
additional information, please see the following article in the Microsoft
Knowledge Base:

   Q260910 How to Obtain the Latest Windows 2000 Service Pack

To resolve this problem, run Setup from the command line. Before you begin, make
sure that you have the latest version of the Setup.exe file. The original verion
of this file does not run on Windows 2000 Advanced Server.


MORE INFORMATION
================

To install the NTMMTA:

1. Create a new blank folder that you can run the installation from. You can
   name this folder anything, however, the folder that you install Setup to must
   be named Mailexe. You may receive error messages if you change this folder
   name.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

   Q139498 PC NTMMTA: Err Msg: Setup Has Encountered a Problem...

2. Copy the contents of the NTMMTA to the folder you just created.

3. Rename the copy of the Setup.exe program and replace it with the latest
   version of the program.

4. Click Start, click Run, and then type "CMD" (without the quotation marks).

5. Run the Setup.exe program.

Additional query words: MTA, W2K, install

======================================================================
Keywords          : kbWin2000PreSP1Fix kbWin2000sp1Fix 
Technology        : kbwin2000AdvServSearch kbwin2000Ssearch kbPictureIt2000 kbMailSearch kbWinAdvServSearch kbZNotKeyword3 kbMailATN30xSearch
Version           : WINDOWS:2000,3.x
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.