DOCUMENT:Q266093  01-JUN-2001  [exchange]
TITLE   :XADM: Information Store Stops From Invalid QueryRows Request
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5
OPER/SYS:
KEYWORDS:exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The information store (Store.exe) may suddenly stop and generate an access
violation. If Dr. Watson is active as the default debugger, a Dr. Watson log and
a User.dmp file (if Dr. Watson is configured to create a User.dmp file) may be
generated.

The call stack is similar to the following:

   ChildEBP RetAddr Args to Child
   141ff8e0 0040e59c 000011ee 1e8ece80 00000000 store!EcFormatMVString8+0x21
   141ff908 004103ac 000011ee 00000000 141ff934 store!EcFormatValue+0x654
   141ff938 00445a06 000011ee 00000015 00000048 store!EcFormatRow+0x132
   141ff998 00445b05 00000001 0000000b 00000000 store!VMSG__EcQueryRows+0x2d0
   141ff9c8 00445ca9 0000000b 00000000 00000001 store!EcQueryRowsOp+0x65
   141ffa18 0040f45e 00000001 00002504 1e1d9f68 store!EcQueryRows+0x9e
   1ef35858 1ef35858 eca10001 00002148 00000000 store!EcRpc+0x81c

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

   Q191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The following files are available for download from the Microsoft Download
Center:

   x86: DownloadDownload Q248838engi.exe now
   (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
   Alpha: DownloadDownload Q248838enga.exe now
   (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

   Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words:

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Keywords          : exc55 kbExchange550preSP4fix kbExchange550sp4Fix kbgraphxlinkcritical 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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Copyright Microsoft Corporation 2001.