DOCUMENT:Q266671  18-MAY-2001  [exchange]
TITLE   :XADM: Exmerge Won't Work on Windows 2000 Terminal Server Comp.
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5 SP3
OPER/SYS:
KEYWORDS:exc55sp3

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 SP3, used with:
    - the operating system: Microsoft Windows 2000 
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SYMPTOMS
========

When you run the Microsoft Exchange Mailbox Merge program (Exmerge.exe) on a
Windows 2000 Server-based Terminal Server computer that is running Exchange
Server 5.5 Service Pack 3, you may receive the following error message:

   One or more system files required to run this program were not found. Please
   reinstall the Microsoft Exchange Administrator program and then run
   Exmerge.exe.

CAUSE
=====

This issue can occur if Terminal Services is running in Execute mode. To run the
Exmerge program, Terminal Services must be running in Install mode.

RESOLUTION
==========

To resolve this issue, change Terminal Services to Install mode before you run
the Exmerge.exe program. To change Terminal Services to Install mode, type
"change user /install" (without the quotation marks) at a command prompt.

After you run Exmerge successfully, change Terminal Services back to Execute
mode; type "change user /execute" (without the quotation marks) at the command
prompt.

Additional query words:

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Keywords          : exc55sp3 
Technology        : kbExchangeSearch kbZNotKeyword2
Version           : winnt:5.5 SP3
Issue type        : kbprb

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