DOCUMENT:Q268380 01-JUN-2001 [exchange] TITLE :XADM: Store Crashes When RTF Is Enabled over the IMAP4 Protocol PRODUCT :Microsoft Exchange PROD/VER:winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3 OPER/SYS: KEYWORDS:exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== The Exchange Server information store may stop responding (crash) and produce a Dr. Watson log and a User.dmp file with the following call stack: FramePtr RetAddr Param1 Param2 Param3 Function Name 054af980 006edf2c 00000000 37020000 054af9e4 STORE!TNEF_AddProps+0x348 054afa10 0047ce0c 00000000 37020000 054af9e4 STORE!CmnBptMessage::hrTNEFAttach+0xc0 054afa50 0047cba4 00000000 37020000 054af9e4 STORE!CRFCMIMEemtr::hrEndOfBody+0x200 054afab0 0047909c 00000000 00000000 054af9e4 STORE!CmcvtrBdy::hrEmit+0x190 054afb00 00478f80 00000000 00000000 054af9e4 STORE!CINETemtr::hrEmit+0x100 054afb40 004a3430 00000000 00000000 054af9e4 STORE!CConvertStream::Read+0x11c 054afb80 004a2674 00000000 00000000 054af9e4 STORE!MCE::EcRenderBodyPart+0x25c 054afbf0 0049e004 00000000 00000000 054af9e4 STORE!MCE::EcDetermine822Size+0x120 054afc90 0049e8b0 00000000 00000000 054af9e4 STORE!IMAPCON::EcProcessFetchInfo+0x290 054afcd0 004a494c 00000000 00000000 054af9e4 STORE!IMAPCON::EcQueueFetchSet+0x128 054afd20 004a4f80 00000000 00000000 054af9e4 STORE!IMAPCON::EcProcessFetchSet+0x198 054afd90 004a1f50 00000000 00000000 054af9e4 STORE!IMAPCON::CbFetch+0x5bc 054afdf0 004a1340 00000000 00000000 054af9e4 STORE!IMAPCON::CbUid+0xe0 054afe30 6fcc8d24 00000000 00000000 054af9e4 STORE!IMAPCON::CbCommand+0xd08 CAUSE ===== An IMAP user has sent a command that the information store does not process correctly. The following command may cause this issue: 007H FETCH 1 (INTERNALDATE RFC822.SIZE FLAGS ENVELOPE BODY UID) NOTE: The 007H and the 1 following the FETCH command may be different depending on conversation key and the message being accessed. You can configure the IMAP protocol in the Exchange Server Administrator program to allow Rich Text Format (RTF). This setting enables the IMAP protocol to encode any OLE-embedded objects into a TNEF stream. When the preceding command is given to the IMAP service to retrieve a message with an embedded OLE object, such as a Clip Art picture, the preceding command may cause the store to crash. When the preceding command cannot correctly encode the OLE object into a TNEF stream. The preceding command works correctly when the setting to allow RTF is not set in the Administrator program. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The following files are available for download from the Microsoft Download Center: x86: DownloadDownload Q248838engi.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443) Alpha: DownloadDownload Q248838enga.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444) For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file. WORKAROUND ========== You can turn off the option to allow RTF in the Administrator program. To do so: - Start the Administrator program, and connect to the server that is experiencing this issue. - Locate the Site\Configuration\Protocols object. - Double-click the IMAP4 object in the right pane. - Click the Message Format tab. - Click to clear the "Use Microsoft Exchange rich-text format" check box. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4. Additional query words: ====================================================================== Keywords : exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 Version : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.