DOCUMENT:Q269024  22-JUN-2001  [exchange]
TITLE   :XCLN: Mailto Hyperlink Word Document 97 Opens Two Message Forms
PRODUCT :Microsoft Exchange
PROD/VER::; WINDOWS:
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Outlook 97 
 - Microsoft Outlook 98 
 - Microsoft Outlook 2000 
 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

If you compose a Microsoft Word 97 document and include a "Mailto" hyperlink
that uses a Simple Mail Transfer Protocol (SMTP) address (for example,
someone@microsoft.com), and then click that hyperlink, two new e-mail message
dialog boxes are displayed.

CAUSE
=====

This issue can occur because the hyperlink code for the Mailto feature in
Microsoft Internet Explorer 4.x products is the source of the second message
dialog box.

RESOLUTION
==========

To resolve this issue, upgrade to Internet Explorer 5 or later, or upgrade to
Microsoft Office 2000 (which upgrades Internet Explorer to Internet Explorer 5).

WORKAROUND
==========

To work around this issue, close the extra new e-mail message dialog box.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Internet Explorer 4.x.

MORE INFORMATION
================

This issue has been resolved by new code in Internet Explorer 5 and later. This
issue is also resolved when you install the Office 2000 products (which install
Internet Explorer 5 as part of the setup). This issue occurs when you use
Outlook or Microsoft Outlook Express, regardless of the version.

Other Known Issues
------------------

 - If you have more than one occurrence of Internet Explorer 4.x running, two
   new e-mail message dialog boxes are displayed for each occurrence of Internet
   Explorer 4.x.

 - This issue was tested with all available fixes for Internet Explorer 4.x, and
   no patch or fix exists that resolves this issue except an upgrade to Internet
   Explorer 5 or later.

 - This issue occurs with Outlook and Outlook Express. This issue occurs because
   of an error in the Mailto code that Word calls in Internet Explorer 4.x.


Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOutlook2000Search kbOutlook97Search kbOutlook98Search kbZNotKeyword3
Version           : :; WINDOWS:
Issue type        : kbbug
Solution Type     : kbfix

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