DOCUMENT:Q273073 08-MAR-2001 [exchange] TITLE :XADM: Services Are Not Started When You Use the Restore Wizard PRODUCT :Microsoft Exchange PROD/VER::5.5 OPER/SYS: KEYWORDS:kberrmsg exc55 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the NTBackup tool to restore Exchange Server 5.5 databases, the Restore Wizard does not start the information store or the directory service after a restore operation even if you selected these options in the wizard. However, if you use the Restore tab to manually restore the information store and the directory service, the services start as expected. WORKAROUND ========== To work around this issue, manually start the services after the restore operation is completed. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange 2000 Server. Additional query words: ====================================================================== Keywords : kberrmsg exc55 Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 Version : :5.5 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.