DOCUMENT:Q303938 08-MAY-2002 [exchange] TITLE :XIMS: Netscape IMAP4 Clients Cannot View the Message Body PRODUCT :Microsoft Exchange PROD/VER::5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4 OPER/SYS: KEYWORDS:kbExchange550preSP5fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3, 5.5 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== If a Microsoft Outlook Messaging Application Programming Interface (MAPI) client sends a message to a distribution list (DL) and multiple mailboxes exist on the same information store, when a user uses a Netscape Navigator Internet Message Access Protocol, Version 4rev1 (IMAP4) client to open the message, the message body is visible to that first user, but when subsequent users open the message, the body of the message may not be visible. Restarting the information store or changing the order of retrieval does not make the message body visible after the message is opened by the first Netscape IMAP4 user. CAUSE ===== This problem can occur if there is a Multipurpose Internet Mail Extensions (MIME) message boundary mismatch. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange Server 5.5 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Internet mail +-------------------------+ | File name | Version | +-------------------------+ | Store.exe | 5.5.2655.27 | +-------------------------+ WORKAROUND ========== To work around this problem if a user does not see the message body, advise the user to forward the message to himself or herself; this rebuilds the message boundary and makes the message body visible. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server 5.5. MORE INFORMATION ================ NOTE: After you apply this fix, the old messages in the information store are still missing their body for Netscape IMAP4 clients. The fix only changes this behavior for any new messages that are sent from MAPI clients and retrieved by a Netscape IMAP4 client. Additional query words: IS ====================================================================== Keywords : kbExchange550preSP5fix Technology : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3 kbExchange550SP4 Version : :5.5,5.5 SP1,5.5 SP2,5.5 SP3,5.5 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.