DOCUMENT:Q59138 24-NOV-1999 [macmail] TITLE :Mac Wkst: Preferences Not Active or Updating Correctly PRODUCT :Microsoft Mail For Appletalk Networks PROD/VER:WINDOWS:2.0,2.0a,2.0b,3.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for AppleTalk Networks, versions 2.0, 2.0a, 2.0b, 3.0 ------------------------------------------------------------------------------- SUMMARY ======= Under the When New Mail Is Received category in the Microsoft Mail Preferences dialog box, if any of the following options do not behave as expected Display Notifier Window Display Flashing Menu Bar Icon Sound Chime Display Urgent Messages Immediately the problem may be related to the Microsoft Mail desk accessory (DA). If a program or DA that allows a desk accessory to be repositioned or renamed is used to alter the Mail DA, incompatibilities with the actual Mail DA may result. If it is named anything other than "Microsoft Mail 2.0" for version 2.00 and "Microsoft Mail" for version 3.00, the When New Mail Is Received options will not work correctly. Any trailing or extra leading characters will also cause problems. For example, Suitcase II is a program that can cause this problem. If the Mail DA's name is changed or if the DA is forced to the top of the list, the When New Mail Is Received options will not work correctly. Additional query words: 2.00 2.00a 2.00b 3.00 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailATN300 kbMailATN200 kbMailATN200a kbMailATN200b Version : WINDOWS:2.0,2.0a,2.0b,3.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.