DOCUMENT:Q185722  10-AUG-2001  [winnt]
TITLE   :SFM Rebuilds Indexes upon Restarting of Windows NT
PRODUCT :Microsoft Windows NT
PROD/VER:WinNT:4.0
OPER/SYS:
KEYWORDS:kbWinNT400sp4fix

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

Services for Macintosh (SFM) on a Windows NT Server computer has had the ability
to rebuild indexes upon startup of the server but if the server fails to shut
down properly, the SFM indexes may not get written and old directory information
may not get updated.

CAUSE
=====

When Windows NT is shut down normally, Services for Macintosh will write all the
volume indexes to the computer hard disk. If the Windows NT Server computer is
shut down improperly, SFM may not have the opportunity to properly write an
index.

RESOLUTION
==========

SFM will now rebuild all indexes upon restart if the server is unable to close
SFM down properly. Installing the latest Hotfix will give SFM the ability to
handle such cases.

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
Windows NT Server 4.0, Terminal Server Edition. For additional information,
please see the following article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


For your convenience, the English version of this post-SP3 hotfix has been posted
to the following Internet location. However, Microsoft recommends that you
install Windows NT 4.0 Service Pack 4 to correct this problem.

   ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/hotfixes-postSP3/sfm-fix/

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 4.

Services for Macintosh (SFM) on a Windows NT Server computer has had the ability
to rebuild indexes upon startup of the server but if the server fails to shut
down properly, the SFM indexes may not get written and old directory information
may not get updated. To determine if the index was rebuilt you can examine event
viewer and see if you find event logs with the 12035 Event ID:

   Event ID: 12035
   Description: Volume information for <volume name> could not be loaded.
   Setting defaults.


MORE INFORMATION
================

The event message below will be logged for each volume upon restart with the new
binaries in cases where SFM failed to shut down properly.

   Event ID: 12035
   Description: Volume information for <volume name> could not be loaded.
   Setting defaults.

For more information, please see the following articles in the Microsoft
Knowledge Base:

   ARTICLE-ID: Q166571
   TITLE : Creating an SFM Volume on Large Partition Causes a Stop 0x24

   ARTICLE-ID: Q170956
   TITLE : SFM Time and Date Stamp Change Copying Between Volumes Locally

   ARTICLE-ID: Q172511
   TITLE : Stop 0x0000000A w/ Services for Macintosh & McAfee Anti- Virus

   ARTICLE-ID: Q177644
   TITLE : Commenting Macintosh File Changes Date and Time Stamp

   ARTICLE-ID: Q178364
   TITLE : Macintosh Clients See Files on WinNT Server Constantly Moving

   ARTICLE-ID: Q180622
   TITLE : STOP:0x0000001E with STATUS_INSUFFICIENT_RESOURCES in Sfmsrv.sys

   ARTICLE-ID: Q180716
   TITLE : SFM Fails to Accept Associations with Two-Character Extensions

   ARTICLE-ID: Q180717
   TITLE : SFM: File Date and Time Stamp Change with Get Info

   ARTICLE-ID: Q180718
   TITLE : SFM: Disconnect Macintosh Clients before Dismounting Volume

Additional query words: afp afp_idindex

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Keywords          : kbWinNT400sp4fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version           : WinNT:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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