DOCUMENT:Q191320 06-AUG-2002 [sms] TITLE :SMS: Getmem Hangs Inventory at 27 to 30 Percent PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug kbInventory ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== A Systems Management Server client computer running Windows 95 or Windows 98 may stop responding between 27 percent and 30 percent of hardware inventory, and then may encounter an Illegal Function Call error. NOTE: This problem does not occur if INVDOS is run in verbose mode. This problem occurs on Systems Management Server 1.2 Service Pack 3 and Service Pack 4. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform -------------------------------------------------- 3/12/99 10:17am 69,672 Getmem.exe X86 NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. WORKAROUND ========== To work around this problem, do either of the following: - Run the script in verbose mode. -or- - Temporarily replace the Getmem.exe file from Systems Management Server 1.2 Service Pack 3 or 4 with the version from Systems Management Server 1.2 Service Pack 2 or the release version of Systems Management Server 1.2. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 3 and 4. MORE INFORMATION ================ To install the hotfix do the following: 1. On the Systems Management Server site server, replace the Getmem.exe file in the \Site.srv\Maincfg.box\Client.src\X86.bin directory with the version obtained from the hotfix. This step can be performed automatically by running Hotfix.exe with the provided Hotfix.ini file. The files will be replicated at the next Maintenance Manager work cycle to all Systems Management Server logon servers to the SMS\Logon.srv\X86.bin directory. When that occurs, the clients can be updated. 2. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base: Q166771 SMS: How to Force Site-Wide Client Updates Additional query words: prodsms gold golden sp3 sp4 win win95 win98 win9x 27% 30% hang hangs hung ====================================================================== Keywords : kbsms120 kbsms120bug kbInventory Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.