DOCUMENT:Q192596 09-NOV-2001 [iis] TITLE :FIX: ASP May Fail When IIS Is in Low Memory Condition PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When a Microsoft Internet Information Server (IIS) computer is in low memory conditions and using a COM object to set a cookie, there is a possibility that IIS may generate a Dr. Watson error like the following: Dr. Watson for NT Application error has occurred inetinfo.exe Exception: access violation (0xc0000005), Address: 0x7740f60b RESOLUTION ========== To resolve this issue, upgrade to IIS 4.0 Service Pack (SP) 6a or later. To download SP6a, click the following link: http://www.microsoft.com/ntserver/nts/downloads/recommended/SP6/allSP6.asp STATUS ====== Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article. This problem was corrected in Internet Information Server 4.0 Service Pack 6A. Additional query words: iiswww iisgeneral iisscript ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.